At Aits Automated-Now AB, we believe that effective automation starts with a deep understanding of your business. Our See & Learn approach is a collaborative process where we sit down with you to observe, listen, and learn about your specific workflows, challenges, and goals
Once we fully understand your business we moves into the Development phase. During this stage, we design and build tailored automation solutions that address your specific needs and challenges. Our Development phase involves close collaboration with your team, allowing us to fine-tune each feature to maximize efficiency and effectiveness
We handle everything from setup to system integration, working closely with your teams to align the automation with your daily workflows.
During implementation, we provide hands-on support and training, empowering your team to use the new systems confidently and effectively.
In the bustling world of tech, a big-sized company found itself at a crossroads. Despite having a talented workforce and a robust infrastructure, the team was bogged down by repetitive tasks that consumed valuable time and energy. After several brainstorming sessions, the management realized that automating these tasks could streamline operations and boost productivity. They turned to Aits Automated-Now AB for a solution.
Understanding the Challenge
During the initial consultation, our team employed the See & Learn approach. We spent time with the client IT team, observing their daily workflows and identifying pain points. It became clear that many operations—such as memberships management, accounts management, and general helpdesk operations were being handled manually through various platforms, creating silos of communication and inefficiencies.
Crafting the Solution
Once we understood the challenges, we moved into the Development phase. We proposed creating a Slack chatbot capable of interacting directly with the company infrastructure. This bot would allow employees to perform operations directly from Slack, eliminating the need to switch between multiple applications and vpn.
We designed the bot to:
Request Approvals: Enable managers to approve or reject employee requests directly from Slack, removing the barriers of needing a laptop or a VPN.
Self-Service Operations: Allow users to perform common tasks such as password resets, accessing documentation, and retrieving data without needing to contact ITS.
Servers on Demand: Allow users to request virtual servers directly within Slack and easily phase them out when no longer needed, streamlining resource management and eliminating delays typically associated with IT requests.
Seamless Implementation Once the chatbot was developed, we entered the Implementation phase. Our team worked closely with TechSolutions to integrate the bot into their existing Slack environment. We provided hands-on training sessions, demonstrating how employees could leverage the chatbot for their daily operations.
A Transformative Impact:
With the successful implementation of the Slack chatbot, the customer can now perform over 100 workflows on demand, saving the company approximately 600 minutes of manual work each day. This automation not only boosts productivity but also empowers employees to focus on more strategic tasks, paving the way for continued growth and innovation in 2024 and beyond.